Shipping policy

At Pera University (operated by Rose Jabadan Digital Marketing Services), we primarily sell digital products, so our “shipping” process is different from physical goods. Please read this policy carefully before making a purchase.

1. Delivery of Digital Products

  • All our digital products (downloads, courses, memberships, or other digital files) are delivered electronically.

  • After a successful payment, you will receive an email confirmation and access/download instructions sent to the email address you provided at checkout.

  • Delivery is typically instant or within a few minutes, but please allow up to 24 hours in case of technical issues or payment verification delays.

2. Access Issues

  • If you do not receive your digital product within 24 hours, please check your spam/junk folder first.

  • If you still cannot find it, contact us at [Your Support Email] with your order details, and we will assist you promptly.

3. Physical Products (If Applicable)

  • If we ever offer physical products in the future, shipping times, costs, and carriers will be clearly stated on each product listing.

  • Physical items will only ship to addresses provided during checkout. Buyers are responsible for providing accurate shipping information.

4. No Shipping Fees for Digital Products

  • Because our products are delivered digitally, there are no shipping fees unless otherwise stated for physical products.

5. Responsibility After Delivery

  • Once the digital product has been delivered to the provided email address, it is your responsibility to download and back up your purchase.

  • We are not liable for any loss after successful delivery.

6. Support

  • For any issues with accessing or downloading your purchased products, please contact us:

    • Email: perauniversitydigital@gmail.com

    • Business Name: Rose Jabadan Digital Marketing Services (Pera University)